Contact ViaCord
Have a question or need assistance? Use the form or one of the contact options below to get in touch. Our friendly and knowledgeable team is here to help.
Customers
Visit our ViaCord Customer Hub for helpful customer information and resources.
Billing
Operating Hours:
9:00 AM - 6:00 PM (Eastern Time)
Monday - Friday
P: 800-991-2483
E: finance@viacord.com
W: myaccount.viacord.com
Collection Kit Pick Up
Operating Hours:
24 Hours - 7 Days
P: (U.S) 800-998-4226
P: (International) +1-617-914-3400
Refer a Friend
Refer your friends on our website or by phone.
P: 866-258-5276
W: Refer Online
Mail Payment
For mailed payments please make check payable to: ViaCord LLC and mail to ViaCord, P.O. Box 7411885, Chicago, IL 60674-1885
Enrollment Forms
If you need to manually complete enrollment forms, please visit ViaCord Customer Hub to access PDF links in the Required Forms section. Return completed to FORMS@viacord.com or by mail to Attn: Customer Service, 77 4th Ave, Waltham, MA 02451
Expecting Families
Baby on the way? Congratulations! Whether you're a first time parent or a returning ViaCord family, our Cord Blood Advisors are standing by ready to get you the information you need. Give us a call at 866-668-4895.
Corporate Office
ViaCord
77 4th Ave
Waltham, MA 02451
