• myDNA Personalized Wellness for Pregnancy Kit
  Keep an eye out for your myDNA Personalized Wellness for Pregnancy kit. It will be sent to the address provided with your order.  When kit arrives, follow bullets below.
   
• Download the myDNA Pregnancy App
  Your DNA insights and results will be accessible in the myDNA Unlocked App:  
  
  Download on Apple's App Store            Get it on Google Play 
   
• Create your myDNA account 
  An account is required to activate your membership and cheek swab sample and access the myDNA Pregnancy Wellness. Open the app and click Log In, then click Create your account on the log in screen. You may also go directly to the account creation page 
   
• Collect and return your DNA sample
  Easily collect and return your cheek swab sample using the simple instructions and prepaid shipping envelopes provided in your myDNA Personalized Wellness kit.
   
• Payment
  The credit card provided with your order was charged at the time of purchase. The charge will appear on your credit card statement from ViaCord.

Billing
The credit card provided with your order was charged at the time of purchase. The charge will appear on your credit card statement from ViaCord.

Cancellation Policy
Cancellations are accepted anytime up until the time the saliva sample arrives at the Lab for processing. Once the sample arrives at the Lab, we are unable to issue a refund. To cancel, call myDNA Customer Service at 713-930-1575 (8:00 am - 5:00pm CST) 

• myDNA Kit 
  myDNA will ship the Personalized Wellness Kit to the address provided with your order.  
   
• Sample Processing
  myDNA will process the returned saliva sample and deliver DNA-powered insights and plans within 3 weeks of when the sample arrives at the lab. 
   
• Email Notifications
  myDNA will send three (3) confirmation emails from help@mydna.life:
   

1. Confirm myDNA Personalized Wellness Kit Activation 
    
2. Confirm your DNA sample arrived at the lab
    
3. Confirm your DNA insights and results are ready to view in the myDNA Pregnancy app. 
    

• Cancellation Policy
  Cancellations are accepted anytime up until the time the saliva sample arrives at the Lab for processing. Once the sample arrives at the Lab, myDNA is unable to issue a refund. Call myDNA Customer Service to cancel.