Responsibilities

Please take a moment to review important information below related to your Cord Blood & Cord Tissue Banking and Newborn Digestive Health services. We look forward to working together to deliver a top-notch service and the best possible customer experience. Should you have any questions, our customer service team is happy to assist.


Give us a call 800-998-4226

    Customer Responsibilities

    Customer Responsibilities

    • Complete Required Documents
      Electronic documents were emailed to you from your Family Clinical Consultant via DocuSign. The forms are required to complete the banking process. By completing the required documents noted above you have fulfilled the customer responsibilities for Newborn Digestive Health.
       
    • Collection Kit
      Bring your ViaCord Collection Kit to the hospital on the day of your baby's birth and give it to your medical team to perform the cord blood and cord tissue collection. Call ViaCord 866-668-4895 when the collection is complete to arrange for pick up. 
       
    • Cancellation Fee
      A $150 non-refundable fee will be charged to your credit card if ViaCord’s Cord Blood Banking service is discontinued prior to delivery. Newborn Digestive Health does not incur a separate cancellation fee. 
    ViaCord Responsibilities

    ViaCord Responsibilities

    • Collection Kit Shipment
      Collection kits are shipped to arrive by week 27 in the pregnancy. If you are due less than 13 weeks away, the kit will arrive shortly.
       
    • Stem Cell Collection Results
      ViaCord will send a cord blood and cord tissue collection result report approximately 6-8 weeks after your newborn's collection arrives at ViaCord's Lab. 
       
    • Newborn Digestive Health Results 
      Results on your child's genetic risk for celiac and primary lactose intolerance will be included in your stem cell collection results report.
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    Payment: What to expect

    The credit card on your account will be charged automatically at the time of your delivery and upon successful processing and storage of your newborn’s stem cells. One charge will appear on your credit card statement. The charge represents your cost for all of your ordered products. If you have opted for one of our flexible monthly payment plans, your payment will be deducted each month on the date of your child’s delivery. Please note your cord blood annual storage fee will be billed automatically to the credit card listed on the 10th of the month your child was born. A statement will be sent to your home address.

    REFER A FRIEND & GET REWARDED

    Earn Free Cord Blood Storage

    Telling your friends about ViaCord is an easy way to earn free cord blood storage. For each friend who banks, we'll credit your account with one year of free cord blood storage. There's no limit to the number of friends you can refer and the number of free years of storage you can earn - it's that easy!

    Learn more
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    Have Questions?

    Let's connect. Our friendly customer service team is standing by, ready to help. Give us a call when you're ready.

    800-998-4226
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    Accreditations & Friends
    ViaCord Processing Lab is FDA Registered
    Clinical Laboratory Improvements Amendments Certified
    Association for the Advancement of Blood & Biotherapies
    BBB Accredited Business
    American Pregnancy Association
    Consumer Affairs
    BabyCenter
    PreggiePerks
    What to Expect
    Cord Blood Association

    Disclaimer: Banking cord blood does not guarantee that treatment will work and only a doctor can determine when it can be used. Cord tissue stem cells have not been used in treatment yet. Research is ongoing. Genomic testing services are not for use in Diagnostic Procedures. The content shall not be used to make a diagnosis or to replace or overrule a health care provider’s judgement. Always consult with a qualified and licensed physician or other medical care provider.

    RevvityOmics Testing Services: Whole Genome Sequencing (Adults), Whole Genome Sequencing (Newborns), and Genetic Insights Panel testing services are provided by Revvity Omics. This testing service has not been cleared or approved by the U.S. Food and Drug Administration. Testing services may not be licensed in accordance with the laws in all countries. The availability of specific test offerings is dependent upon laboratory location. The content on this page is provided for informational purposes only, not as medical advice. It is not intended to substitute the consultation, diagnosis, and/or treatment provided by a qualified licensed physician or other medical professionals.

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